How To Fix Not Receiving Calls On Samsung S25/S25+/S25 Ultra

Just imagine that an important call is coming from your family, friends, or colleague but you are unable to receive that call. This can be really frustrating.

Many Samsung Galaxy S25 series users are encountering this issue, if you are also going through the same problem then this guide will help you.

Here you will get possible solutions on how to fix not receiving calls on Samsung Galaxy S25, S25 Plus, or S25 Ultra.

Why Is My Samsung Phone Not Receiving Calls?

If you are unable to receive incoming calls then this can happen due to various reasons. Some of common causes are listed below:

When the signal strength is poor.
If you have enabled Do Not Disturb (DND) mode on your phone and due to this you won’t hear incoming calls.
If call forwarding feature is enabled on your smartphone.
When Airplane Mode is enabled on your phone.
If the OS version is outdated or contains bugs then this can also create issue in receiving or making phone calls.
When the SIM card is not inserted properly.
Third party apps can also conflict with the Galaxy S25’s normal operations.

How To Fix Samsung Galaxy S25/S25+/S25 Ultra Not Receiving Calls?

Method 1: Check Phone’s Signal Strength & Service Status

The first things that you should check when Samsung S25 not receiving calls is the signal strength and service status of your carrier.

To check the signal strength, just look at network bars on the top right corner of the phone’s screen. If there is one, two or no bars then weak signal strength is the reasons behind missed calls.

If this is the case, then follow the below steps to improve your signal strength:

Restart your handset: Simply restart your phone as it refreshes the system and can clear out minor glitches that might be causing missed calls issue.

Move to a spot with stronger signal: Most of the time, moving to different spot can help in bringing signal strength.

Update Phone’s OS: Make sure that your Samsung mobile phone’s OS is up to date. To check this, follow the below steps:

Open the Settings app on your device.
Then go to Software Update.
Now, tap on Download and Install button.
Follow the on-screen steps.

Enable And Then Disable Airplane Mode: when you enable and disable Airplane/Flight mode on your phone then it helps to refresh your phone’s connections and solve the issue.

Method 2: Check Your Phone’s Settings

Check if your Galaxy S25 Ultra phone is not blocking any private or unknown phone numbers.

To check it, follow the below listed steps:

On your phone open the Phone app.
After this, tap on 3 dots.
Next, tap on Settings.
Hit on Block Numbers.
Now, toggle off Block unknown/private numbers option.

After this, check you are receiving calls or not. If not, then follow the next solution.

Method 3: Turn Off Do Not Disturb Mode

If your Samsung phone is not answering calls then it may be possible that you have enabled DND mode on your Galaxy device.

If you have enabled this feature then it will silent all notifications including incoming phone calls.

So, you should check it, and if you find it turned of then follow the below instructions to turn it off:

Navigate to Settings > Notifications.
Find Do Not Disturb option and tap on it.
If the Do Not Disturb (DND) feature is toggled on then tap on it again to toggle it off.

Method 4: Check SIM Card Is Inserted Properly

If the SIM card is damaged or not properly inserted then also you can’t make or receive calls.

To check it, simply power off your phone and eject the SIM card with the SIM ejector tool. Now, check the SIM card for damage. If it is not damaged or scratched then reinsert it.

Method 5: Clear Cache & Data Of Phone App

If you have not cleared the Phone app’s temporary cache for long period of time then this can also cause not receiving incoming calls issue on Samsung S25 series phones.

Therefore, you are suggested to clear phone app’s cache and data to resolve missed calls issue.

Below, follow the steps to clear cache and data of Phone app:

Open the Settings app.
Scroll down and tap on Apps.
Look for Phone app and hit on it to open.
Next, tap on Storage.
Now, tap on Clear cache option and check the problem is solved or not.
If not, then tap on Clear data option. But remember that this will delete call logs and other app-related data.

Now, restart your Galaxy S25 phone and check you are able to receive calls or not.

Method 6: Reset Network Settings

You can also reset the network settings to solve network related issue like making or receiving incoming calls on Galaxy S25.

Hence you are suggested to reset the network settings.

Don’t worry, this will not erase your device data. It will only erase network settings like Wi-Fi, Bluetooth, etc.

Now, follow the below steps to reset network settings:

Navigate to Settings > General management.
Next, tap on Reset > Reset network settings.
Now, tap on Reset settings and confirm it.

Method 7: Contact Samsung Support/Service Provider

If you have tried all the above-mentioned solutions and still having problems in receiving calls on Samsung S25 series, then you should take help form your service provider or Samsung support.

You can contact Samsung support by visiting Samsung Support website.

And to contact service provider, go to authorized service provider center near you.

Sum Up

In this article we have mentioned common causes why Samsung phone not allowing you to receive or make calls. And then we have provided detailed solutions to fix not receiving calls on Samsung S25/S25 Plus/S25 Ultra.

Try these methods by yourself to solve the not receiving incoming calls on Samsung S25 series smartphones. But if they don’t help then contact your service provider or Samsung support for further help.

Know more about your Samsung Galaxy S25, by exploring our guides.