How To Fix IMS Service Keeps Stopping On LG Phone

Many LG phone users are experiencing IMS service has stopped issue on their devices and they can’t use the app properly. Though all LG device users are not facing the same problem only some of them are facing it, which are connected to T-Mobile communication.

In this article we provided some effective methods to fix the problem, you can follow the mentioned solutions that are given in this article one by one and check if the issue is solved or not.

Reset IMS service
Fix IMS Service Has Stopped By Downloading The Update
Try To Update All Of The Apps
Deleting Cache Of Messaging App
Fix IMS Service Has Stopped By Deleting Text Messages
Restart Your Device
Disable The App
Boot Your Device Into Safe Mode
Remove Your SIM Card And Enable Airplane Mode
Factory Reset Your Phone
Related LG IMS Frequently Asked Questions [FAQs]

We will begin with the real user practical scenario!

Practical Scenario: LG V30 Start To Display “LG IMS Keeps Stopping” Error Messages

LG IMS Keeps Stopping

This started on one family member’s V30 yesterday and another today.

This affects more than one LG model.

Obviously T-mobile has changed something in the network.

I have tried safe-mode, Disabling mobile data. Etc, etc. including all suggested on the internet and above thread with no success.

I would advise against making any changes until an official response is issued from someone with sufficient knowledge to understand what network-wide changes were made and explain how to correct the problem or how T-mobile intends to correct the problem.

I worked this issue for more than 8 hours today!

Source Of The Practical Scenario – T-Mobile Community

That is just one example, there are many users facing this problem.

Also Read: [Fixed]: This device was reset. To continue, sign in with a Google Account that was synced on this device.

Before going to the solutions, first, let us know – What does the LG IMS have stopped mean?

What Does The LG IMS Has Stopped Mean?

As per T-Mo report, many LG phone users are encountering this error on T-Mobile. The “LG IMS has stopped” error started occurring overnight for many users. Even though users are closing the error messages but it keeps popping up on their device’s screen.

Whether you restart or reset your device the problem can’t be solved.

Anyway, IMS is a framework that is meant to route the device calls and messages correctly over the data network that allows you to make calls and send messages through 5G and LTE. The networking feature is important to make your phone work properly for the services on modern Android, and in the LG scenario, something went wrong with the IMS services on T-Mobile and hence this error occurred to this carrier’s network only.

Now, let us know what are the causes of this issue.

Causes Of LG IMS Service Has Stopped Issue

These are the common causes of LG IMS keep stopping, some of them are mentioned below.

Maybe the corrupted cache files causing the problem.
Due to an outdated software version.
It might be you are using outdated apps, and that’s why it keeps stopping.
It could be possible that the messaging apps are set as default, that’s why it’s not working.
Maybe the third-party apps causing the issue.

Now, let’s move to the effective solution to fix the issue.

Also Read: How To Fix Android System Recovery 3e Stuck Screen Issue

Video Tutorial To Fix IMS Service Keeps Stopping On LG

How To Fix IMS Keeps Stopping Issue On LG phone

1. Reset IMS service

There are many users encountering this problem, but you can easily fix the problem by following the simple steps. Many users confirm that by using these steps they are able to fix the problem of IMS keeps crashing. So, simply follow the below mentioned steps and fix it.

Put your LG device to Airplane/Flight mode to avoid error notifications from popping up again and again.
Go to the Settings and tap on Apps/Application Manager, then tap on App info.
Now, simply tap on the 3-dot icon located at the top right corner, then tap on Show system.
Then, search for com.lge.ims.rcsprovider on the list, once you find it, then simply tap on it.
Tap on Storage. Now, you can able to see the options of Clear cache, Clear data and Force stop, simply tap on each of the options one by one and clear the cache files and storage, then force stop the app, (these steps completely depend on your phone Android version, and among the three options some of the options may found below the storage information).

Note: It could be possible that you have to do these steps for 5 or multiple times to solve it by itself.

2. Fix IMS Service Has Stopped By Downloading The Update

It might be some bugs and glitches cause the issue and stop the IMS service from working, but you can fix it by downloading the software update.

So, it’s better to update your phone to the latest version. First, check for the updates and if it is available, then update it. Follow the below-mentioned steps.

Open Settings on your device.
Now, look for About Phone and tap on it.
Now, simply tap on Software Update, then tap on Check for Updates.
Now, tap on Download Now, if an update is available.
After downloading, it will ask you for permission to install the update, simply select Yes.
Now, wait until the installation process gets completed, then restart your device and check whether the problem is fixed or not.

Note: These steps may vary from phone-to-phone model.

Also Read: How To Remove or Bypass LG Screen Locks – [PIN, Pattern, Password Or Fingerprint]

3. Try To Update All Of The Apps

There are many apps you may installed on your device but it’s possible that it can cause bugs and glitches and also gets corrupted cache files.

So, to prevent such a situation always try to update all of the apps that you have installed on your phone. Updating the applications can fix those minor bugs and glitches that are causing the problem.

Hence, it’s better to update the individual apps. These are the steps to follow.

Open Google Play Store on your device.
Then, simply tap on your Profile located at the top right corner of your phone screen.
Now, select My Apps & Games, then you will able to see 3 tabs, simply stay on the Update page.
Now, simply tap on Update All button, and it will instantly start updating all of the installed applications on your device.
You can also update the apps one by one, if you want. Once the process completes simply check the problem solved or not.

4. Deleting Cache Of Messaging App

A corrupted cache file can also cause the IMS service keeps stopping issue. It might be possible that the corrupted cache file is the culprit behind the problem, but you can easily fix it by clearing the cache file of messaging app.

It can fix the problem and restart the messaging app with a new cache file. These are the steps to follow.

Navigate to Settings > Apps > Message App.
From the Message app page, simply tap on Storage.
Now, tap on Clear Cache, then simply confirm it. The same process goes with the Clear Data.
Now, simply Restart your phone and then check the issue solved or not.

Note: These steps may vary on your phone-to-phone model.

Also Read: Solved: There Was A Problem Communicating With Google Servers

5. Fix IMS Service Has Stopped By Deleting Text Messages

It might be your phone memory is low and was full of messages and that’s why it stops working and misbehaving, because excessive number of messages can cause problems and maybe it was the culprit behind it.

Fortunately, you can fix it by deleting the text messages. So, try to delete the messages that are useless and you don’t want them anymore. Follow the below-mentioned steps.

Open Message App on your phone.
Now, simply choose the first message, then select all of the messages one by one by tapping them.
Now, simply tap on Delete

6. Restart Your Device

This workaround is one of the best and easiest way to fix any problem, the only thing you need to do is restarting your phone and your problem gets fixed. Because restarting the phone can fix those minor bugs and glitches that are causing problems.

So, you can apply the same process to solve this issue. Try to restart your phone and check, if the problem still exists, then move to the other fixes.

7. Disable The App

You can perform this workaround to solve the problem. You can try to disable the LG IMS app, but keep in your mind that once you disable the app, then you can’t use the VoLTE services and Wi-Fi calling on your phone. But no need to worry, you can again enable it.

These are the steps to follow to disable.

First, dial these 277634#*# numbers on your phone.
Now, simply choose Field Test, then select Modern Settings, then hit the VoLTE on or off.
Then, simply restart your phone to complete the procedure.

8. Boot Your Device Into Safe Mode

Well, if some third-party application is causing the problem, then you can solve the problem by booting your device in safe mode, because the safe mode didn’t allow the device to run the third-party applications. So, if any third-party app was culprit, then you can easily solve it and get rid of it.

Here you can find the steps to boot your device into safe mode. Once, you put your device in this mode, it will not allow to run any third-party application.

Thereby, if you find the issue doesn’t exist in this mode, then the third-party app was causing the problem. So, try to uninstall the recently installed third-party apps one by one from your phone, and see problem gets solved.

9. Remove Your SIM Card And Enable Airplane Mode

If the above-mentioned steps didn’t help you to fixing it, then you can try to remove your LG phone SIM card and keep enabling the Airplane/Flight mode.

Once you enable the mode, then you can’t make or receive phone calls and messages and also you can’t use your mobile internet as well, but this can help you to prevent the error notifications that are popping up over and over for some users.

10. Factory Reset Your Phone

Well, the factory reset method is highly effective, because it can erase all your data and bring your phone to default settings. It can solve the problem easily, but also erase all of your stored data on your device.

We recommend you to first follow the above-mentioned solution, if the above mentioned didn’t help you in fixing it, then you can go for the factory reset.

But, before performing the factory reset, try to back up your phone data, because once you back up the data then you can easily restore it after doing a factory reset. Follow the below-mentioned steps.

Navigate to Settings and tap on About phone.
Now, select Factory reset.
Then, simply tap on erase all data.

Note: These steps may vary on your phone-to-phone model.

Also Read: How To Solve Mobile Network Not Available On Android

Related LG IMS Frequently Asked Questions [FAQs]

Question 1. Is LG IMS App Is A Malware, Spyware Or Virus?

Answer. Well, the answer is no, this app is not a malware or virus. You don’t have to worry, because it is safe. You can easily and securely use it and you can also use the Wi-Fi calling feature and IP multimedia without worrying about your data being shared to third parties.

Question 2. Do I Need The LG IMS App?

Answer. Many users have asked that do they really need the app or not. Well, if you often do Wi-Fi calls and use the VoLTE services, then Yes you need the app to use such features.

If you do not make Wi-Fi calls and do not use the VoLTE services, then you can remove it and you don’t need the app to keep it to consume the storage of your phone.

Question 3. What Are The Problems Related With LG IMS?

Answer. Well, the LG IMS app has features like Wi-Fi calling and many more, but there are several problems related with the app such as it keeps stopping or an error notification popping up over and over. Some of the problems are given below.

High battery consumption, this is the most common problem related with this app. With this issue your phone continuously drains the battery, because with IMS app you can make Wi-Fi calls and use VoLTE services, that’s why it can consume more battery and there is nothing you can do about it.
Enabling your phone location itself, with this problem, you might face that your phone location is enabled by itself, and if you try to disable it, then you would get a notification message that tells you that disabling the location can stop the LG IMS from functioning.
Unfortunately, LG IMS has stopped, this is the most common problem user face in their day-to-day life, because it frequently happens in most of the Android phones.

Well, you can go for above-mentioned solution to fix the problem easily and quickly.

Question 4. How Do I Take IMS Off My Phone?

Answer. Follow the below-mentioned steps to take it off from your phone.

Navigate to Settings and tap on Apps & Notifications > App info.
Now, tap on the three dots located at the top right corner, then hit Show system.
Now, look for lge.ims.rcprovider, then tap on it.
Now, tap on storage and tap on Clear Cache and clear the cache, then do same process with the Clear data.
Now, simply force stop the app.

Conclusion

Well, the LG IMS app has several problems, and many users are facing the IMS app stops working problem.

So, in this guide, we have covered the possible troubleshooting methods to fix LG IMS that keep stopping on LG phones. I hope this article has helped you in fixing the problem.

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Max Field

Max Field is a founder of Recover Android Data. He is an Android lover and loves to write tips, tricks, fixes for errors, data recovery solutions and more related to Android. Provide Gaming Tips, Tricks, Game Error/Issues Solutions (PC/Xbox/PlayStation/Mobile). He has 11+ years of experience in this field.