How To Fix “Internal Error” In Soul Knight Prequel

Soul Knight Prequel is a newly launched game for Android and iOS.

Many users are facing issues with this game, they are getting “Internal Error” in Soul Knight Prequel.

The full error message is displayed as:

“Internal Error

Error code: 6, config error. Please try restarting the game”.

If you are also encountering this error, then don’t worry you are not alone. Many players are experiencing this issue.

In this article, you will learn how to fix “Internal Error” in Soul Knight Prequel on Android or iPhone.

How To Fix “Internal Error” In Soul Knight Prequel

In order to fix “Internal Error” in Soul Knight Prequel, you have to follow these solutions:

• Check Soul Knight Prequel Server Status
• Logout and Login
• Check Internet Connection
• Exit and Enter Soul Knight Prequel Game
• Wait For 1 – 2 Hours
• Clear Cache and Data of Soul Knight Prequel
• Connect/Disconnect VPN
• Uninstall and Re-Install The Game
• Contact Soul Knight Prequel Support

Solution 1. Check Soul Knight Prequel Server Status

Go to the official Soul Knight Prequel Facebook page: https://www.facebook.com/chillyroomsoulknightprequel

And look for any official announcement related to server status.

If you find that the server is down, having outage issues, or under maintenance, then wait until it is fixed by the Soul Knight Prequel team.

(Pic Credit: Soul Knight Prequel Facebook Page)

Solution 2. Logout and Login

If you are not able to enter the game due to an internal error, then simply log out of the game.

Restart your device.

Launch the game, log in and then try to enter the game.

Solution 3. Check Internet Connection

Make sure you are connected to a properly working and stable internet connection.

If you are connected to Wi-Fi, then switch to mobile data.

If you are using mobile data, then switch to Wi-Fi.

Solution 4. Exit and Enter Soul Knight Prequel Game

It is noticed that when we open treasure chest or card packs, it gets disconnected.

So, to avoid item loss, exit and re-enter the game.

However, if you get an error message or “Retry button” appears then do not click on “Retry” button, instead Return to Main Menu.

Solution 4. Wait For 1 – 2 Hours

If you have purchased any items and haven’t received it, then logout of the game and wait for 1-2 hours and then login back to game and check.

Solution 5. Clear Cache and Data of Soul Knight Prequel

On Android: Go to Settings > Apps > All apps > look for Soul Knight Prequel and tap on it > Tap Storage > Tap “Clear Cache” and “Clear Data”.

On iOS: Go to Settings > General > iPhone Storage > Select Soul Knight Prequel > Tap on “Offload App” and select “Reinstall App”.

Solution 6. Connect/Disconnect VPN

If you are not connected to any VPN then install one from Google Play Store (for Android) or App Store (for iOS) and connect to VPN (e.g. India) and then try to launch and enter the game.

If you are already connected to VPN, then disconnect it and then try entering the game.

Solution 7. Uninstall and Re-Install The Game

Tap and hold Soul Knight Prequel app icon and select “Uninstall/Delete” option.

Now, open Google Play Store (for Android) or App Store (for iOS).

Search for Soul Knight Prequel and tap on “Install”.

Now, launch and try to login to game and see if it fixed the issue.

Solution 8. Contact Soul Knight Prequel Support

If nothing seems to work, then contact Soul Knight Prequel support – https://www.chillyroom.com/en/support

Explain your issue to them.

Wait for their reply and follow their instruction to resolve the issue.

Wrap Up

I hope by following these solutions, you were able to fix internal error in Soul Knight Prequel on Android or iPhone.

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